Technical Account Manager
- 100% remote work in a Luxembourg company with convenient cloud services with low latency around the world proven by the largest online businesses -
Technical Account Manager
- 100% remote work in a Luxembourg company with convenient cloud services with low latency around the world proven by the largest online businesses -
1
G-Core Labs helps companies around the world gain and maintain a competitive edge in their respective markets.
2
The company's mission is to make the Internet faster, safer, and more reliable.
3
  • 100% remote work
  • Opportunities for rapid professional and career growth
  • An enthusiastic team, thoughtful leadership and competent mentors
Who we are
The Luxembourg company G•CORE LABS is looking for a Technical Account Manager whose role is to build relationships with the company's key customers.

The company's core goals are to provide global low latency and reliable high availability services.

G•CORE LABS
has over 140 points of presence, including more than 15 unique cloud locations, and over 25 data centers with servers available for order around the world.

The projects are actively scaling. The plans for 2022 include the development of infrastructure in Asia, Africa, Western and Eastern Europe, and Latin America.

Welcome aboard!
Who we are looking for
G-Core Labs team is looking for a Technical Account Manager whose role is to build relationships with the company's key customers.

The main tasks of a TAM are to represent clients' interests, to help clients' businesses grow using G-Core Labs services, to inform about the work of services, to be a link between the client and the G-Core Labs teams.

As part of the G-Core Labs team, you will:

  • Accelerate customer adoption of G-Core Labs products (Cloud/Hosting/CDN/Storage/DDoS Protection and etc) by leading the implementation journey
  • Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies
  • Advocate for customer needs in order to overcome adoption blockers and issues
  • Lead across multiple work streams and teams to maintain customer momentum
  • Develop strategic relationships with stakeholders to understand a customer's business and develop strategic roadmaps
  • Understand customer's business and technical needs
  • Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments (incidents and maintenance)
Requirements
5+ years of experience in a customer-facing role, interfacing with executive stakeholders, driving customer technical implementations or transformation programs

  • Experience supporting customers in one of the following: cloud operations (launch, capacity planning, product release management), technical support, escalation management, IT consulting
  • Understanding the following: IT operations, service management, cloud/hosting services basics
  • Excellent interpersonal, written, and verbal communication skills
  • Strong writing skills with the ability to write clearly and quickly, to explain technical concepts to a non-technical audience
  • Upper-Intermediate English
  • Trust building skill
  • Experience of successful negotiation
  • Conflict management skill
  • Experience in making decisions, considering the interests of all parties
  • Experience in customer support process development
  • Experience with Data Centre Infrastructure Management, NOC, and connectivity services
  • Ability to manage a cross-functional team
  • Excellent verbal and written communication skills in English.
    Russian/Portuguese/Spanish/German desirable. French is highly desirable.
What we offer
  • Official employment or contract
  • Opportunities for rapid professional and career growth
  • Remote job
  • Additional trainings at the company's expense
  • Work schedule: 5/2 (flexible hours)
  • An enthusiastic team, thoughtful leadership and competent mentors
  • Birthday benefits, branded merchandise and themed corporate events
What the process stages are
  • interview with Sales team
  • interview with CPO.
Who we are
The Luxembourg company G•CORE LABS is looking for a Technical Account Manager whose role is to build relationships with the company's key customers.

The company's core goals are to provide global low latency and reliable high availability services.

G•CORE LABS
has over 140 points of presence, including more than 15 unique cloud locations, and over 25 data centers with servers available for order around the world.

The projects are actively scaling. The plans for 2022 include the development of infrastructure in Asia, Africa, Western and Eastern Europe, and Latin America.

Welcome aboard!
Who we are looking for
G-Core Labs team is looking for a Technical Account Manager whose role is to build relationships with the company's key customers.

The main tasks of a TAM are to represent clients' interests, to help clients' businesses grow using G-Core Labs services, to inform about the work of services, to be a link between the client and the G-Core Labs teams.

As part of the G-Core Labs team, you will:

  • Accelerate customer adoption of G-Core Labs products (Cloud/Hosting/CDN/Storage/DDoS Protection and etc) by leading the implementation journey
  • Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies
  • Advocate for customer needs in order to overcome adoption blockers and issues
  • Lead across multiple work streams and teams to maintain customer momentum
  • Develop strategic relationships with stakeholders to understand a customer's business and develop strategic roadmaps
  • Understand customer's business and technical needs
  • Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments (incidents and maintenance)
Requirements
5+ years of experience in a customer-facing role, interfacing with executive stakeholders, driving customer technical implementations or transformation programs

  • Experience supporting customers in one of the following: cloud operations (launch, capacity planning, product release management), technical support, escalation management, IT consulting
  • Understanding the following: IT operations, service management, cloud/hosting services basics
  • Excellent interpersonal, written, and verbal communication skills
  • Strong writing skills with the ability to write clearly and quickly, to explain technical concepts to a non-technical audience
  • Upper-Intermediate English
  • Trust building skill
  • Experience of successful negotiation
  • Conflict management skill
  • Experience in making decisions, considering the interests of all parties
  • Experience in customer support process development
  • Experience with Data Centre Infrastructure Management, NOC, and connectivity services
  • Ability to manage a cross-functional team
  • Excellent verbal and written communication skills in English.
    Russian/Portuguese/Spanish/German desirable. French is highly desirable.
What we offer
  • Official employment or contract
  • Opportunities for rapid professional and career growth
  • Remote job
  • Additional trainings at the company's expense
  • Work schedule: 5/2 (flexible hours)
  • An enthusiastic team, thoughtful leadership and competent mentors
  • Birthday benefits, branded merchandise and themed corporate events
What the process stages are
  • interview with Sales team
  • interview with CPO.
Candidate:
From which locations do you consider candidates?
Recruiter:
Central and Eastern Europe, the Balkans, and Georgia.


Candidate:
From which locations do you consider candidates?
Recruiter:
Central and Eastern Europe, the Balkans, and Georgia.
How to apply or get details?
How to apply or get details?
Just drop us a message on Linkedin or Telegram!
Ulyana
recruiter
Just drop us a message on Linkedin or Telegram!
Ulyana
recruiter
Or leave any contact so we could write to you!
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